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Refund Policy

At Modern Vibe, we strive to provide you with the best products and services. However, we understand that there might be occasions where you may need to seek a refund. Please read our Refund Policy carefully to understand the conditions under which refunds may be granted.

Eligibility for Refunds
1.1. Damaged or Defective Products:
If you receive a product that is damaged, defective, or different from what you ordered, you may be eligible for a refund. Please contact our Customer Support within 3 days of receiving the item to initiate the refund process.

1.2. Non-Receipt of Products:
If you did not receive your order within the estimated delivery time and there is no valid tracking information, you may be eligible for a refund. Please contact our Customer Support to report the non-receipt of your order.

Refund Process
2.1. Notification:
To initiate a refund request, please contact our Customer Support at info@modernvibe.uk. You must provide the order number, a clear description of the issue, and any relevant supporting documentation or images.

2.2. Verification:
Once we receive your refund request, we will review the details provided. Our team may request additional information or evidence to validate the claim.

2.3. Approval or Rejection:
After verification, we will notify you of the approval or rejection of your refund request via email. If your refund is approved, we will process the refund within 14 days using the original payment method.

Refund Types
3.1. Full Refunds:
If your refund request is approved and meets the eligibility criteria mentioned in section 1, you will receive a full refund of the product purchase price and any applicable taxes. Shipping and handling charges are non-refundable, except in cases where the product was damaged or defective upon receipt.

3.2. Partial Refunds:
In some cases, a partial refund may be granted based on the condition of the returned item or the specific circumstances of the refund request.

Return of Products
4.1. Return Instructions:
If you are required to return the product to us, our Customer Support team will provide you with detailed instructions on how to proceed with the return.

4.2. Return Shipping Costs:
In cases where the return is necessary due to damage, defect, or a mistake on our part, Modern Vibe will cover the return shipping costs. However, if the return is due to other reasons (e.g., change of mind), the customer will be responsible for the return shipping costs.

Exclusions
5.1. Non-Refundable Items:
Certain items are non-refundable, including but not limited to gift cards, downloadable products, and personalized items, unless they are damaged or defective.

Modifications to the Refund Policy
6.1. Modern Vibe reserves the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

By making a purchase on Modern Vibe, you agree to abide by this Refund Policy. If you have any questions or concerns regarding refunds, please contact our Customer Support at info@modernvibe.uk.